Do you offer free shipping on all your products?
Emed Hospital Beds is proud to offer free shipping on every product, every day inside the continental USA. (Shipments going to Hawaii and Alaska will incur an additional shipping charge). We use only the most reputable shipping services (UPS, FedEx) and partner with Freight Delivery companies for oversized items. Expedited shipping is available on certain products, except Freight items, at an additional cost. Please contact us if you would like to expedite your shipment or have any questions.
How does Freight Delivery work?
If your purchase is being delivered via a Freight service, you will need to be present to sign for the item. All shipments coming via Freight are delivered curbside, unless additional "White Glove" services are purchased at an additional cost. Please note the following important details about Freight Delivery:
1) You will be responsible for moving the item into your home or backyard once it has been removed from the truck at curbside. Freight delivery personnel are not required to move the item beyond curbside (some will do so if you ask politely and offer a nice tip).
2) Additional costs may be incurred if you live on a small street that is not accessible via a freight truck. In such cases, the freight company will need to transfer your purchase onto a smaller truck for delivery. If you know that large moving trucks cannot access your street (a problem in some cities and rural areas), you must contact us in advance of placing your order so that we can notify the freight service and obtain a cost estimate for you before you place your order. For any questions regarding Freight Delivery, please contact us. Please include your order number in all communications.
How do I track my order?
Upon completion of your order, you will receive an email confirmation from us with the details of your purchase. In most cases, within 2-4 business days, you will receive a second email confirming that your order has shipped. Certain items and manufacturers may take longer to process and ship and order. Tracking information will also be included in that email so that you can easily track your package. For questions about tracking, please contact us and include your name and order number.
If your purchase is being delivered via a Freight service, you will be contacted by the Freight company via telephone 1-2 days prior to delivery to schedule a delivery appointment.
How do I know if my order has shipped?
Upon completion of your order, you will receive an email confirmation from us with the details of your purchase. In most cases, within 2-4 business days, you will receive a second email confirming that your order has shipped. Tracking information will also be included in that email so that you can easily track your package. For questions about tracking, please contact us and include your name and order number.
At any time, you can use the "My Account" link at the top of our site to obtain real-time status of your order.
What is included in White Glove Delivery?
White Glove Delivery, a premium delivery option available on certain products only, includes inside delivery and set up of your newly purchased product, on a date and time that is convenient to you.
White Glove Delivery is perfect for people who prefer additional assistance in the delivery of their new Emed Hospital Beds purchase. Emed Hospital Beds strongly suggests White Glove Delivery for people purchasing products to be delivered to out-of-town family members or friends who may need assistance getting their product into their home, unpacked and set up.
*Please note: White Glove Delivery generally adds 5-7 days to the total delivery time of your item. This time may be extended further or unavailable in certain remote and rural areas.
Can you ship to APO/FPO, P.O. boxes or international addresses?
We currently do not ship to APO/FPO addresses, P.O. boxes or international addresses.